Analista de Qualidade PL - Service Desk

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de Qualidade PL - Service Desk based in Brazil. This is an opportunity for a quality-focused professional to help strengthen service excellence within a structured Service Desk operation. You will monitor and audit technical support interactions across chat and phone channels, ensuring service standards and quality expectations are consistently met. The role combines data analysis, process improvement, structured feedback, and knowledge management. You will work closely with support professionals, helping identify performance gaps and turn insights into practical improvements. The position also involves supporting onboarding, refresher training, and the continuous development of operational materials. It is well suited to an analytical, organized, and proactive professional who enjoys improving customer support experiences through quality and collaboration.