Analista de Performance Operacional

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Analista de Performance Operacional based in Brazil. This role is an opportunity to support operational performance within a BPO environment, acting as a key connection between corporate teams and frontline operations.You will monitor commercial and operational KPIs, identify performance gaps, and help turn data into practical improvement actions.The position combines analytical work with close interaction with operational leadership and on-site teams.You will contribute to productivity, conversion, adherence, engagement, and overall business results.The role also involves supporting campaigns, training initiatives, action plans, and performance reporting.It is well suited to an organized, results-oriented professional who enjoys working with data and operational teams.Experience in contact centers, sales, retention, or recovery operations will be especially valuable.