This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Analista de CS (Reclame Aqui) based in Brazil. This role is focused on ensuring a positive customer experience throughout the entire relationship journey.The professional will act directly on customer requests, especially through reputation management channels.You will help identify dissatisfaction signals, prevent churn, and strengthen customer relationships.The position combines customer support, negotiation, data interpretation, and process improvement.You will work closely with internal teams to resolve cases efficiently and create meaningful solutions.The ideal candidate is proactive, customer-focused, and motivated by improving experiences through strategic interactions.