SENIOR PRODUCT LEAD - CX AI
WHO WE ARE
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
LOCATION AND FLEXIBILITY
This role can be fully remote for candidates based in Brazil, due to team distribution and occasional in-person opportunities. If you are based in São Paulo or Porto Alegre, you are welcome to work from one of our offices on a flexible schedule.
THE OPPORTUNITY
The Senior AI Product Lead is a highly-autonomous role with numerous opportunities to substantially impact our teams, clients, and company. You’ll blend core concepts of product ownership from Agile methodologies with a holistic product strategy and account management approach, incorporating a deep literacy in Data & AI ecosystems. You’ll use your expertise to understand our client’s needs, translate business requirements into actionable tasks for our development team, and collaborate with a diverse team of designers, strategists, data specialists, and test engineers to bring the client’s vision to life.
RESPONSIBILITIES
- Build strong, trusting relationships with key client stakeholders, gaining credibility as a "trusted advisor"
- Lead client discussions around product vision and end-user needs
- Elicit requirements and manage complex requirement backlogs that account for data quality, model behavior, and the unique lifecycle of AI features
- Build a shared understanding of product requirements among all stakeholders (internal and external)
- Drive a strategic product roadmap that considers business value, technical lift, dependencies, and the inherent uncertainty of AI-driven outcomes
- Facilitate conversations around scope management and feature prioritization
- Collaborate with product designers to create best-in-class user experiences that are feasible and within technical constraints
- Run or assist in client journey mapping, user story mapping, and other product-oriented workshops
- Lead technical discussions with engineers to help define t