The Opportunity A seed-stage construction-tech company is building the AI operating system for commercial general contractors, and they need someone to own how every new customer gets live on it. This is a foundational hire: you'll design the onboarding motion from scratch, not inherit a checklist. Success in 90 days means you've taken customers from kickoff to real adoption; by 12 months you've built an AI-assisted onboarding engine that lets one person move faster than a whole traditional team. What You'll Own - Take every new customer from kickoff through go-live and into real day-to-day adoption - Map a contractor's existing processes (bidding, project management, field, finance) and rebuild them as workflows inside the platform - Use AI to automate the onboarding and support motion itself, so it scales without scaling headcount - Lead onboarding and training sessions for very different audiences, from company owners to field crews to finance teams - Build a library of reusable onboarding assets and keep sharpening them with AI - Turn what you learn on the ground into clear PRDs that shape what product and engineering build next - Run several customer onboardings at once withou... Click Apply to read the full job description.