AI Deployment Strategist

ABOUT NOOKS.AI http://Nooks.ai:

Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and hundreds more.

We’re a team of high performers raising over $70M from top VCs, including Kleiner Perkins, which made its first sales-tech investment in over 10 years by investing in Nooks. Over the past two years, we’ve grown ARR by 4x and then 3x, and we plan to 3x it again this year.

For more information, visit Nooks.ai http://Nooks.ai.


OVERVIEW

Do you enjoy leading discovery sessions with Rev Ops leaders in the morning, followed by hands-on product configuration in the afternoon? Do you thrive on working with a rapidly changing, innovative AI product? Does your passion for helping others shine through when you’re working with customers?

If so, come help build our growing implementation function for Nooks AI products and help transform how GTM teams work! Our AI Deployment Strategists lead post-sale engagements and may assist with presales trials. This role requires a broad set of skills and a passion for leading implementations, hands-on setup, troubleshooting, enablement, and more! Join our foundational team! Come and make your mark!


RESPONSIBILITIES

- Lead customer deployments, from kickoff to launch

- Manage multiple stakeholders from Rev Operations, Sales, and Marketing, providing a positive experience and ensuring their goals are met

- Develop and manage a project plan that delivers quick time to value and on-time delivery

- Conduct discovery sessions to understand customer goals, success metrics, GTM initiatives, workflow, and prospect lead requirements that drive setup decisions

- Guide customers through configuration and testing based on their requirements and Nooks best practices

- Collaborate with Engineering on migration and cutover when launching Nooks

- Coordinate technical integrations with Salesforce and other sales tools

- Set up and configure AI-powered signals, workflows, and email templates

- Proactively identify implementation barriers and collaborate with the internal & external teams to address them

- Guide customers through user adoption activities, including launch communications, and deliver end-user training

- Collaborate with the Customer Success Manager in sharing results, insights, and recommendations during check-in and QBR meetings

- Collaborate with the Customer Success Manager in post-implementation services, as required

- Collaborate with internal teams to continuously improve the product, implementation process, and customer experience across all touchpoints

- Help build our pre and post-sale implementation pr