AI Communications Quality Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a AI Communications Quality Specialist based in South Africa. This role offers an opportunity to shape how AI-powered healthcare communications interact with patients in a U.S.-focused medical environment. You will review and refine AI-generated messages to ensure they are accurate, empathetic, professional, and culturally appropriate. Rather than simply identifying mistakes, you’ll actively influence how the AI communicates and step in personally when conversations require human judgment. The role combines quality assurance, patient communication, process improvement, and hands-on use of digital platforms. It begins with detailed operational work and can evolve into a broader quality-control and oversight position as the function grows. This is an ideal opportunity for a detail-oriented, empathetic, and technology-comfortable professional who wants to build expertise at the intersection of AI and healthcare communications.