Accounts Receivable Manager (Contract)

The Accounts Receivable Manager is responsible for their team and collections activities for the North American Region, including future acquisitions. This role will oversee a team as well as non-integrated entity collection efforts, monitoring accounts receivable, coordinate client communication for overdue payments, and escalating complex issues appropriately.

JOB DUTIES & ESSENTIAL FUNCTIONS:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Enhances collections processes for greater efficiency.
• Establishes and maintain company standard aging targets.
• Maintains lead point of contact for collections for any required.
• Allocate tasks to the Accounts Receivable team aligning with accounting department objectives.
• Ensures timely payment collection.
• Collaborates with accounting staff to resolve unapplied payments.
• Addresses invoicing issues in collaboration Customer Service and Sales during collections.
• Understands customer specifics by working with Customer Service, Sales and Operations.
• Acts as liaison with other departments and entities as necessary.
• Maintains regular communication with Customer Service, Sales, Operations Leaders and non-integrated entities.
• Handles customer escalations from the Accounts Receivable team.
• Escalates uncollectable debts to Treasurer.
• Maintains records of interactions and payments in ERP system.
• Works with Accounting to maintain a strong financial support group.
• Stays up to date with any ERP testing and training required to manage the Collections processes and procedures.
• Strives to sustain and enhance trust-built culture to retain and motivate top performers, attract new talent and acquisitions to support continued growth.

• Bachelor's degree in business, finance, or a related field.
• Minimum of 10 years of related experience.
• Preference for experience in client collections.
• Proficiency in Microsoft Office suite.
• Effective communication skills for internal and external stakeholders.
• Ability to work well with all management levels, clients, and employees.
• Strong customer service, conflict resolution, and communication skills.
• Competence in managing multiple priorities in a fast-paced environment.
• Ability to understand complex financial documents.
• Strong organizational skills with attention to detail, accuracy, and follow-through.
• Negotiation, conflict management, and problem-solving abilities.