ACCOUNT MANAGER
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for an Account Manager to join our Milan team. In this role, you’ll act as a strategic consultant for our top restaurant brands in Italy, using data-driven insights to unlock growth and strengthen our marketplace.
Get to know our Commercial https://careers.deliveroo.co.uk/the-commercial-team/ team — what drives us, how we work, and what you can expect.
WHAT YOU’LL BE DOING
You’ll be joining the Italy Restaurant team. Our Account Management team oversees our restaurant business brand relationships, acting as strategic consultants who use data and industry knowledge to lead our partners' growth.
Here’s what your day-to-day might look like:
- Strategic Portfolio Management: Manage a high-impact portfolio of restaurant brands, building lasting relationships and serving as their primary point of contact.
- Performance Consulting: Monitor and analyse partner metrics to identify growth opportunities and improve partner satisfaction through data-led storytelling.
- Commercial Negotiation: Negotiate contract terms and conditions to improve supply quality, financial performance, and our consumer value proposition (CVP).
- Growth Strategy: Plan and execute portfolio strategies that increase market share, loyalty, and financial health for both Deliveroo and our partners.
- P&L Oversight: Take ownership of your perimeter’s P&L, proactively identifying risks and uncovering new revenue opportunities.
WHAT YOU’LL NEED TO THRIVE
Essential
- Significant Account Management Experience: Proven track record in account management or sales, specifically focused on driving commercial growth.
- Commercial Acumen: Strong understanding of P&L management and the ability to link operational metrics to financial outcomes.
- Expert Negotiation Skills: Proven ability to lead complex negotiations and secure mutually beneficial terms with senior stakeholders.
- Relationship Building: Natural ability to build rapport and influence partners, turning data into actionable business advice.
- Project Management: Proficiency in using tools and applications to manage workflows and guide best practices across your portfolio.
Nice to Have
- Industry Expertise: Experience within the Horeca, restaurant, or food market sectors.
- Multilingual: Fluency in English is a distinct advantage for collaborating with our global teams.
WHY JOIN US?
At Deliveroo, you’ll do work that matt