Account Manager, Fertility Partnerships

 You’re an experienced Account Manager with superior relationship management skills, intent on helping a tech organization achieve its mission by building strong relationships with our industry partners and helping them to implement our partnership solutions. 

We’re EngagedMD and we have a patient journey application used by more than 3 million users nationwide and internationally since its launch. We continue to see enormous growth and adoption from medical clinics across multiple markets. This is an exciting opportunity to join us in our mission to help carers carry on caring.

You’ll manage our existing fertility industry partner relationships and proactively work to ensure that our partners are satisfied with the solutions and support we provide them. You’ll also identify opportunities to grow partnership revenue in your book of business and lead the implementation of new partner solutions to further support revenue growth. To achieve these results, you will collaborate with several internal teams at EngagedMD, including our Marketing, Support, Product, Customer Success and Professional Services teams.

This fully remote role reports to our Fertility Partnerships Lead and candidates are required to reside in the United States. This role requires legal authorization to work in the United States. EngagedMD is unable to sponsor current H1B visa holders for this role. 

What You’ll Do

• Utilizing the highest degree of customer service, build and grow relationships with key decision makers and executives among your industry partner accounts to identify opportunities for optimization and growth
• Own partner satisfaction, retention, and renewals by consistently delivering clear value to partners
• Generate strategic agendas for all partner meetings, work collaboratively with external stakeholders to set the meeting cadence, and handle all action items post-meeting, with attention to partner satisfaction and relationship growth
• Manage incoming partner requests for data and reporting in your book of business
• Run regular quarterly business reviews with your partners, seeking always to show value and meet their most pressing needs
• Own the execution of partner solution planning from signature to go live, creating an implementation and go-to-market plan with internal teams and relevant partner stakeholders
• Maintain accurate records and data in Hubspot
• Identify and hand off additional revenue generation and partnership expansion opportunities 

What You’ll Bring

&l