Account Manager

Runpod is pioneering the future of AI and machine learning, offering cutting-edge cloud infrastructure for full-stack AI applications. Founded in 2022, we are a rapidly growing, well-funded company with a remote-first organization spread globally. Our mission is to create a foundational platform for developers to build and run custom AI systems that scale. Join us as we shape the future of AI.

As an Account Manager at Runpod, your primary responsibility will be to nurture and grow relationships with existing customers. You will focus on retention, expansion, and ensuring clients extract maximal value from our AI infrastructure platform. This role sits at the intersection of customer success and sales, with a bias toward retention and upsells rather than new business hunting.

Success in this role is measured through key performance indicators such as retention and renewal rates, expansion revenue, and overall account health. You’ll be responsible for meeting or exceeding annual renewal targets while also driving upsell and cross-sell opportunities that contribute to year-over-year net revenue retention growth. Strong performance is demonstrated not just through numbers, but through high customer satisfaction, thoughtful account planning, and accurate forecasting within the CRM. Maintaining portfolio stability, achieving positive customer sentiment, and supporting measurable account expansion will all be essential to your success as an Account Manager at Runpod.

Responsibilities:

• Serve as the main point of contact for a portfolio of existing accounts.
• Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
• Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
• Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
• Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
• Build account plans, forecasts, and growth strategies for each client.
• Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership.
• Handle contract renewals, negotiation, and escalations.
• Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
• Occasionally assist in onboarding or transitions of new clients within your portfolio.
• Periodic travel to visit top customers or represent Runpod at key industry events.

Requirements: