We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
- Quality: conversations that feel authentic and on-brand.
- Experience: effortless shopping from chat to checkout.
- Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
ABOUT THE TEAM
The sales orgs at Gorgias help fuel the growth of Brands around the globe by offering the only conversational AI purpose built for eCommerce to drive sales and resolve support inquires. As the #1 CX and automation platform for eCommerce locally, Gorgias works with hundreds of partners, and nearly 2,000 APAC merchants to support their CX needs. As part of our growth goals, this role will focus on converting prospects into long-term customers. You’ll join a high-performing team (ranked in the top 10% of sales orgs by RepVue) and you will be the AE leading new sales and expansion in Australia for our SMB & Commercial segment.
WHAT YOU’LL DO
- Manage the full sales cycle from inbound discovery to demo to close
- Manage select cross-sell and expansion opportunities (roughly 20% of role) with existing Gorgias customers
- Sell Gorgias’ core product offerings to e-commerce brands across APAC
- Own a quota, and optimize your process to exceed it
- Partner with Marketing and Partnerships teams to qualify and convert inbound leads
- Collaborate cross-functionally to ensure a smooth customer transition post-sale
WHO YOU ARE
- A proven sales performer with 2–3+ years of closing experience, ideally in SaaS
- Comfortable running discovery, live demos, and navigating multi-stakeholder deals with new and existing customers.
- Consistently exceed quota targets; a true "winner" mindset
- Coachable, curious, and humble with a strong desire to grow
- Entrepreneurial and self-directed, you thrive in fast-paced and evolving environments
- Excellent communicator and persuasive storyteller with strong listening skills
- Able to simplify complex solutions into clear business value
NICE TO HAVE
- Experience selling to or working within the e-commerce space
- Experience at a tech startup or scale-up
- Background as an e-commerce founder or working directly with DTC brands
AI at Go