1st Customer Care Agent (all genders) - Italy Remote

Are you ready to embark on an exciting journey with us? We live #own(y)our growth and foster an environment in which innovation and personal development go hand in hand. As a 1st Level Customer Care Agent (all genders) you are an essential part of an experienced team that is responsible for accompanying exciting projects and supporting our product on Italian parking lots. What to expect - Customer Care: You engage directly with our customers every day, acting as their go-to contact for inquiries - Service Excellence: You independently handle inbound phone and email inquiries, ensuring our service consistently meets the highest standards. - Customer Care: As the first point of contact for all inbound calls, you utilize a modern ticketing system to resolve requests efficiently. - Team & Collaboration: You report directly to the Customer Care Team Lead, working hand in hand with your colleagues in Customer Care and Customer Success. Inspire us by - Your Background: You have already gained initial experience in customer support, call center operations, or a similar customer-facing environment—ideally with a focus on complaint management. - Your Mindset: You stay calm, confident, and fr... Click Apply to read the full job description.