Head of Operations - Web3 (External)
Serotonin
Full-time
Remote
Poland, United States, Denmark, Portugal, United Kingdom, and Germany
Remote Crypto
Our clients mission is to commoditize all forms of intelligence. Operating at the intelligence layer of the AI stack, they believe that building at the intersection of crypto and AI is the optimal path to achieving their mission.
As crypto-natives and ML experts with experience across leading Web3 projects, large finance companies, and large tech companies, the team combines deep blockchain knowledge with world-class technical capabilities. Backed by top crypto venture funds and angel investors who share the vision for the future of digital ownership.
We are looking for a looking for a robust operator to help scale with excellence. You will spearhead operational excellence across their core functions: product delivery, partner onboarding, regulatory compliance, finance, and internal systems. Partnering closely with leadership, you’ll define strategy, anchor cross-functional execution, and build the frameworks that ensure sustainable scalability.
Key Responsibilities:
- Operational Strategy & Scaling
- Define and implement operations roadmap: onboarding workflows, cross-functional coordination, OKRs, budget planning, and KPIs.
- Stand up scalable systems before complexity peaks.
- Collaborate with Product & Engineering leadership to streamline development cadence: sprint planning, release processes, QA, and metrics.
- Ensure smooth MVP launches and feature rollouts.
- Build end-to-end partner engagement processes: onboarding, compliance checks, documentation, performance tracking.
- Serve as operational liaison for ecosystem partners and business-development allies.
- Develop and maintain compliance frameworks for onboarding partners in multiple jurisdictions.
- Manage legal coordination on KYC/AML, data privacy, and smart-contract standards.
- Lead monthly budgeting, forecast modelling, spend control, and cash flow monitoring.
- Coordinate with Finance (internal or external) to reconcile and report.
- Implement operational infrastructure (e.g., Asana, Jira, Slack, Notion) and streamline internal workflows.
- Champion continuous improvement using metrics and qualitative feedback.
- Initially act as an individual contributor; grow into a people manager as the team expands.
- Cultivate transparent, collaborative culture aligned to their mission.
Product & Technical Delivery Support
Partner Onboarding & Integration
Regulatory & Compliance Oversight
Finance & Budget Management
Systems, Tools & Process Optimization
Team Leadership & Culture
Key Requirements:
- 7+ years of operational leadership in tech, fintech, Web3, or comparable scale-up environments.
- Deep operational experience: sprint/process-driven delivery; compliance and finance; KPIs and data infrastructure.
- Experience navigating multi-jurisdictional regulations (KYC, AML, data privacy).
- Strong execution skills, exemplary stakeholder management, excellent communicator.
- High integrity, autonomy, a detail-oriented mindset, and strategic systems thinker.
- Passionate about decentralized tech and social/economic impact.
Preferred Requirements:
- Background in blockchain / web3 projects, DeFi, identity, or tokenization.
- Prior experience scaling operations in startup environments.