DescriptionThe Manager for Digital Development is responsible for planning, directing and coordinating the operations for Digital Development initiatives inclusive of Epic and other digital applications. This individual manages the development team responsible for planning, build, testing, troubleshooting, enhancing and maintaining systems. He/she manages and mentors staff, and is responsible for hire/termination and performance review processes.
Responsibilities- Manages staff by communicating job expectations; planning, monitoring, and analyzing job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
- Manages development of end user requirements, project plans, staffing requirements and milestones for system enhancements and development.
- Maintains effectiveness and efficiency by delivering and supporting strategic plans for implementing information technologies.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
- Manages system level workgroup/s to facilitate operational feedback and direction for application team.
- Manages development of enhancements and programming by internal/external resources.
- Collaborates with the Digital Product team to prioritize system development according to organizational goals for the application portfolio.
- Partners with colleague application managers to ensure tower collaboration, best practice alignment, and adherence to system standards.
- Oversees all aspects of system(s) maintenance including: software upgrades, database and server maintenance, end user support, troubleshooting, auditing systems and problem solving.
- Responsible for continuous improvement recommendations across implementation and support.
- Maintains areas of responsibility’s effectiveness and efficiency by reporting to upper management any performance concerns, defining problems or challenges and unique solutions to problems. Participates in short and long term plans.
- Ensures that staff adheres to compliance requirements of the department and/or organization and directs confirmation of this compliance be maintained in the employees files.
- Performs other related duties
Qualifications- Bachelor's Degree in business, computer science or related field, or combination of relevant work experience and technical or on-the-job IT training, with some supervision preferred. Preferred: EPIC-specific instruction and certification.
- 5+ years (higher preferred) in the information technology field or its equivalent, with some supervisory experience of technical staff.
- None but EPIC certifications relevant to area managed are strongly preferred. For Digital Development that includes Epic MyChart and Mobile Applications
, M5L - HSO Digital Experience - MSH, Mount Sinai Hospital