Enterprise Platform Engineer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

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Job Title: Enterprise Platform Engineer
Department & Team: IT Infrastructure
Reports to: Richard Garner, Senior IT Manager - Infrastructure Operations
This role requires availability to work in alignment with U.S. Eastern Time Zone (09:30 - 18:30 EST)

Summary

We are seeking an experienced Enterprise Platform Engineer to administer, maintain, and optimize key enterprise platforms with a strong focus on Exchange Online, SQL Server, and IIS/Apache Tomcat web administration. This role acts as a Level 3 escalation point for our Managed Service Provider, ensuring seamless connectivity across systems, supporting business productivity, and driving platform reliability. In addition, you will contribute to implementing enhancements, delivering projects, and supporting additional enterprise applications as needed.
 

Key Responsibilities:

• Exchange Online & Microsoft Exchange (Primary Focus)

  • Serve as the lead administrator for Exchange Online and Exchange Server (2016/2019).

  • Manage email flow, routing (MX records), spam filtering, and Microsoft 365 security policies.

  • Troubleshoot complex issues and implement policies to ensure availability, performance, and compliance.
     

• SQL Server Administration

  • Deliver advanced troubleshooting, performance tuning, and high-availability support for SQL Server environments.

  • Ensure database integrity, security, backup/restore, and optimization for business-critical applications.

• IIS / Apache Tomcat Web Administration

  • Configure, maintain, and troubleshoot IIS and Apache Tomcat web servers.

  • Ensure optimal performance, availability, and security for hosted applications.
     

• Additional Enterprise Platform Support

  • Provide expert-level administration, customization, and troubleshooting of Jira and Confluence.

  • Support automation, collaboration, and secure workflows across tools such as Power Automate, PowerShell, SharePoint, Globalscape, and Mimecast.

  • Monitor system usage to guide license management and cost optimization.
     

• Cross-Functional Collaboration

  • Partner with IT, business, and vendor teams to identify requirements and deliver scalable, repeatable improvements.

  • Act as a trusted technical advisor, providing clear documentation and driving process enhancements.
     

Minimum Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).

• 3+ years of hands-on experience with Exchange Online, SQL Server, and IIS/Apache Tomcat administration.

• Strong analytical and problem-solving skills with proven ability to resolve complex technical issues.

• Excellent communication skills, able to collaborate effectively across technical and non-technical teams.

• Experience supporting large enterprise environments with integrations and complex system dependencies.

• Familiarity with ITIL processes and tools such as ServiceNow; ITIL Foundations certification preferred.

• Ability to work collaboratively in Agile and DevOps environments.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.