Business Account Manager

Overview:

SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.

About Product:

Finteqhub

А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform
Learn more

Purpose of the role:

You will be responsible for managing and growing client relationships for FinteqHub’s payment gateway, ensuring seamless post-integration support, data-driven insights, and strategic guidance that drive client success and business expansion.

Key responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring their needs are met and issues are resolved promptly and effectively.
• Assist clients in the after integration period Analyze payment data and transaction trends to optimize strategies and enhance client revenue streams.
• Conduct regular performance reviews with clients, offering insights and recommendations for improvement and expansion. Identify opportunities for client growth and expansion into new markets, leveraging FinteqHub's diverse payment offerings.
• Collaborate with internal teams to address client concerns, resolve technical issues, and enhance service offerings.
• Stay updated on industry trends and regulatory changes to provide informed guidance and support to clients.

Required Experience:

• Bachelor's degree in Business Administration, Finance, or related field.
• Proven experience in account management in the fintech or payment processing industry.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Strong analytical skills, with the ability to interpret complex data and identify actionable insights.
• Experience with payment gateway systems and understanding of payment processing workflows.
• Proficiency in English (C1-C2 level) is required.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong organizational skills and attention to detail, with the ability to manage multiple clients and tasks simultaneously.
• Knowledge of international payment regulations and compliance standards is advantageous.
• Proactive attitude with a passion for delivering exceptional client service and driving business growth.

Nice to have:

• Additional language proficiency is a plus.

Our Benefits:

• Full-time work opportunities
• Private insurance
• An additional Day Off (1) per calendar year
• Sports program compensation
• Comprehensive Mental Health Programme
• Free online English lessons with native speakers
• Generous referral program
• Training, internal workshops, and participation in international professional conferences and corporate events

Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.