AI Transformation Lead (Partners & Alliances)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

• Partner [Evangelism & Enablement]
  • Champion Genesys AI vision and strategy to VAR and GSI partners.
  • Develop and deliver partner-facing workshops, webinars, and evangelization sessions.
  • Create tailored AI playbooks, demos, and value propositions for partner audiences.

• Sales  [Pipeline Development & Sales Support]
  • Work closely with Account Teams (pod) to identify opportunities for AI-driven solutions.
  • Support joint account planning and go-to-market initiatives with VARs/GSIs.
  • Assist in building partner pipeline acceleration strategies with AI as a growth driver.

• Solution Consulting & Technical Guidance
  • Serve as a trusted advisor on AI solution design and integration with Genesys Cloud CX.
  • Collaborate with solution consultants and product teams to translate complex AI capabilities into business outcomes/use cases/sales opportunities
  • Provide input into partner proposals and RFP responses, highlighting AI differentiation.

• Thought Leadership & Advocacy
  • Represent Genesys AI at partner events, conferences, and executive briefings.
  • Collect and share partner and market feedback with product and strategy teams.
  • Position Genesys AI as the preferred AI solution for customer experience transformation.

• Experience in partner enablement, solution consulting, pre-sales, or sales engineering in enterprise SaaS, AI, or cloud CX.
• Strong understanding of AI/ML concepts, conversational AI, and customer experience technology.
• Proven ability to influence and evangelize complex solutions to both technical and business audiences.
• Skilled in executive-level presentations, storytelling, and value-based selling.
• Experience collaborating with GSIs, VARs, or large partner ecosystems.
• Ability to balance strategic thinking and hands-on execution.

• A visionary storyteller who can inspire partners with the Genesys AI strategy.
• A pragmatic consultant who can connect technology capabilities with customer needs.
• A relationship builder who thrives in partner-driven ecosystems.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.